All projects

VerintTracker

PythonIndependent project

Verint Tracker app. Easy to use scheduled action change notifier and CPH/AHT tracker for customer support workflow.

Pythontoolingcustomer-supporttracker
Source code

Independent project

My contribution

I built a desktop tool for the customer-support workflow: schedule-change notifications and CPH/AHT tracking.

How I worked on it

  • Started from a practical support workflow and brought the relevant reminders and metrics into one Python application.
  • Kept the interface focused on information needed during a work session.
Implementation preview
  1. Schedule and activity
  2. Tracking logic
  3. Reminders and metrics

What it is

Internal tool for customer support teams. Tracks CPH (calls per hour) and AHT (average handle time) and pings you when scheduled action changes happen. Replaces a spreadsheet workflow that was getting out of hand.

Features

  • CPH / AHT live tracking
  • Scheduled action change notifier
  • Lightweight, no DB required

Stack

Python

How to run it

git clone https://github.com/AG064/VerintTracker.git
cd VerintTracker
pip install -r requirements.txt
# Configure Verint API credentials, then:
python tracker.py