Kõik projektid

VerintTracker

PythonIseseisev projekt

Verint Tracker app. Easy to use scheduled action change notifier and CPH/AHT tracker for customer support workflow.

Projekti tehniline kirjeldus on inglise keeles.

Pythontööriistadklienditugijälgija
Lähtekood

Iseseisev projekt

Minu panus

I built a desktop tool for the customer-support workflow: schedule-change notifications and CPH/AHT tracking.

Kuidas ma töötasin

  • Started from a practical support workflow and brought the relevant reminders and metrics into one Python application.
  • Kept the interface focused on information needed during a work session.
Teostuse eelvaade
  1. Schedule and activity
  2. Tracking logic
  3. Reminders and metrics

Mis see on

Internal tool for customer support teams. Tracks CPH (calls per hour) and AHT (average handle time) and pings you when scheduled action changes happen. Replaces a spreadsheet workflow that was getting out of hand.

Funktsioonid

  • CPH / AHT live tracking
  • Scheduled action change notifier
  • Lightweight, no DB required

Tehnoloogiad

Python

Kuidas jooksutada

git clone https://github.com/AG064/VerintTracker.git
cd VerintTracker
pip install -r requirements.txt
# Configure Verint API credentials, then:
python tracker.py